Malaysia’s Business Events industry has reached a defining milestone as the Kuala Lumpur Convention Centre becomes the first purpose-built venue in the country to achieve the globally recognised ISO 20121 Event Sustainability Management certification, signalling a transformative leap in advancing sustainable development, responsible event delivery, and alignment with international best practices. This internationally recognised standard provides a structured framework for delivering events with measurable environmental and social outcomes, covering areas such as resource management, responsible sourcing, and operational governance.